Terms & Conditions
When you place an order with us, you are offering to buy the item at the price that has been stated, subject to these terms.
There are a series of instructions on our website that will guide you through the process of placing an order with us.
We will e-mail you, once you have placed your order, with the total value of your order that will be debited from your credit/debit card and a payment reference number. (this must be used in all correspondance with ourselves). It is important that you understand that this is not an order confirmation or order acceptance. We are not obliged to supply the products you have ordered, unless we have them in stock and at the price stated.
If we don't have the item you have ordered in stock, or there is a delay, for whatever reason, we will endevour to contact you at
the e-mail address you gave us. If we can't contact you, or get no reply to our e-mail, we will not supply you with a substitute product, unless you have instructed us otherwise.
Once we dispatch the items to you, we will send you an e-mail notifying you of this. this will be our acceptance of your order and this completes the contract between you and us. This will apply regardless of whether, or reasons out of our control, you have not received that e-mail.
We will not dispatch your goods if we let you know that your order hasn't been accepted or if you have cancelled your order in accordance with the returns policy. (see section RETURNS/EXCHANGE POLICY). Orders will not be accepted for the following reasons:
1) An item you have ordered is not in stock.
2) Your payment is not authorized.
3) There is an error with either the product, or the pricing.
Question Air is not obliged to supply products ordered through this website and the display of any items is not an offer to sell. The refusal of any offer to purchase by you, at any time, is at our sole discretion and we reserve this right to do so.
We will contact you by e-mail or telephone, if we are unable to complete your order following our order acknowledgement. (see section RETURNS/EXCHANGE POLICY).
will do its best to keep the website as up to date as possible, but we cannot guarantee that any specific item will always be available. If we cannot supply an item, we will let you know by e-mail and release the funds being held in our account for the purchase, or offer you an online store credit that can also be used in one of our stores.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest time possible.
(As online purchases can be delivered to an address other than the billing address given by the card holder, as a security precaution an e-mail and a copy of the invoice will be sent to the card holder's registered e-mail address and we will require a signature upon delivery of all goods shipped).
We are unable to offer Overseas Deliveries at this time. We will, however, make every effort to offer them in the near future.
Each purchase is insured by during it's time in transit, until it is delivered to you. You can track your parcel by e-mailing us and we can track it for you or e-mail you a tracking number that you can use on the UPS website www.ups.com. Please note that any duty and taxes incurred in the country of destination are the sole responsibility of the customer.
Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. (unless same day delivery has been requested). In the event that we cannot deliver to you within the time specified when placing your order, or an item is out of stock, we will let you know and try to resolve the problem as quickly as possible. All new orders are taken as separate and are therefore treated individually.
As in our stores, customer satisfaction is always our top priority and therefore we handle each query individually and to the best of our ability. Whilst we want you to be completely satisfied with you purchase, if you are not, we will happily offer you a full refund or exchange in compliance with our policy.
Unsuitable items may be refunded or exchanged within 14 days of our dispatch date.
The procedure to follow is :
1) Within 48 hours of receiving an item, you must obtain a return authorization reference number by e-mailing us at orders@PassifloraNY.com or simply by calling us on 518-325-6559.
2) Write your return authorization reference number on your original receipt and enclose it with the parcel you are returning. (Any items that are not accompanied by the returns number will not be accepted).
Any returns received after the 14 days are accepted at the sole discretion of and will only be refunded with a credit note that can be used both online and in-store.
It is essential that, in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in its original packaging. Any items with any indication of use will not be accepted. In such cases, we will return the item(s) to the purchaser.
Any refunds will be re-credited to the original purchaser's credit/debit card for the sum paid less any taxes, duties and postal costs. As we are not responsible for any goods lost or damaged in transit, we would advise you to return items by registered post/UPS. Please note that the postal costs for returned goods are the customers responsibility and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.
The customer's statutory rights are unaffected.
For sale items, the return procedure remains the same, except goods must be returned to us within 7 days of the issue of your return authorization reference number.
Payment can be made online by Visa, MasterCard or American Express cards. Orders can also be placed by telephone. The credit/debit card that is being used for the purchase must be yours. All credit/debit card holders will be subject to the usual validation checks and authorization by the card issuer. In the event of your card issuer refusing payment, will not be liable for any delay or non-delivery of your order. In any event, we reserve the right to cancel your order. For all first time online customers, we will only ship to the credit card billing address.
By putting an order into us using our website, you guarantee that the payment details you have provided us on that order are both valid and correct. You also guarantee us that when the order is accepted and processed by us, payment will be made in full.
When placing an order on our website, if the billing address and delivery address are the same, you are confirming that you are the person referred to in the delivery address details. Otherwise, you confirm you are the person referred to in the billing details.
We regret to inform you that anyone who is a account holder will not be able to use their cards to purchase online until further notice, however, it is a service we hope to offer in the near future.
PASSING OF PROPERTY AND RISK
Legal ownership of the items will be retained by us until you have made full payment and it has been received by us. In the case of the payment being refunded to you by ourselves, legal ownership of the goods will immediately revert back to us. Risk on the items will be immediately passed to you on delivery to your address.
As both the internet and technology itself can be unpredictable, cannot guarantee the website will be completely free of errors, viruses, bugs or compatible with all software and hardware. We also cannot guarantee that your visit will be totally uninterrupted. Access to our website is entirely at your own risk. If, for any reason beyond our control, we cannot provide you our internet services, we will not be held responsible to you.
We cannot guarantee the accuracy of the content of our website, explicit or implied, as it is presented as you see it. If we consider it to be necessary, at any time, we reserve the right to update product information, make changes to any part of our website, amend errors or withdraw any part of the site.
LIABILITY AND INDEMNITY
Apart from our contractual obligation to supply goods after acceptance of orders placed on our website, neither we nor any of our employees, directors or other representatives will be liable in contract, tort, negligence or otherwise for any damage or loss whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities, claims, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We reserve the right to terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by in New York. United States law governs these terms and conditions and all matters connected with any order you place on our website.
This website is owned and operated by , LLC. Any content that is either pictures, photographs, logos, designs, written and other materials are copyrighted to and photographers, designers and authors etc. All worldwide rights are reserved. The contents and the site itself may only be used for personal non-commercial use. Any reproduction, of any part of our website, is prohibited without prior notice and written permission from . It is important that you know that all things represented in the website are the property of their owner companies, such as accessories, fashion, trademarks, company names etc.
It is up to our total discretion to change these terms and conditions at any time and any continued use by you of this website, after these changes, will constitute your agreement of these new terms and conditions. We advise you to thoroughly read these terms and conditions and check back frequently. If, at anytime, you do not agree to these terms and conditions, you should stop using this website immediately. If you have any questions regarding these terms and conditions, please contact us by e-mail at orders@PassifloraNY.com.